Support

We’re here for pickup, bids, and your account

TBD Auction is the customer app for Today’s Big Deals in Lafayette. Chat Support in the app is an FAQ helper. For a person, email or visit the warehouse.

Contact

Email: support@tbdauction.com

Phone: (337) 345-8196

Pickup: 1897 W Pinhook Rd, Lafayette, LA 70508

Hours: Friday–Wednesday 9:00 AM – 7:00 PM. Thursday closed.

Get the app

Search TBD Auction on the App Store or Google Play once the listing is live. You must be 18 or older to create an account and bid.

Common questions

How do I bid? Open a live lot, tap Place Bid, and confirm. You can also set a max bid and the app will bid up to that amount for you.

How do I pick up? After you win, open Wins, schedule a date, and bring the PIN or QR. Pay at the store. Pickup is generally within 7 days.

Do you ship? This app is for local warehouse pickup unless a lot clearly says otherwise.

Are lots new? Lots are liquidation goods sold as-is (returns, overstock, and similar). Condition is listed on each lot.

How do I delete my account? In the app go to Profile → Delete account, or see web deletion instructions.

I forgot my password. Use Forgot password on the sign-in screen. We send a reset link to your email.